Residents Weigh in on Why they Love Living in a Redwood Apartment
Online reviews, annual resident surveys and one-on-one conversations with property management are some of the ways that Redwood residents can share their opinions and provide valuable insight on what it’s like to live in a Redwood Neighborhood.
“The feedback residents share about their experience living at our neighborhoods is incredibly valuable—not only for showing prospective residents what it’s like to be part of a Redwood Neighborhood, but to help us optimize that experience,” said Mike VanGelder, EVP of Property Operations at Redwood. “We are always thankful that our residents are willing to give us honest feedback about their homes and their interactions with our teams.”
From the move-in process to property management and maintenance to the apartment homes themselves, let’s look at some of the reasons why residents say they love living with Redwood.
Neighborhood Management & Home Maintenance
At the heart of every resident’s living experience are the people who power each Redwood Neighborhood. From caring, informative, and accessible management teams to a highly trained and responsive maintenance staff, residents rave about all the ways that Redwood’s team goes above and beyond to prioritize service.
“We moved into Redwood about five months ago and have absolutely loved every second of it. From the very beginning Christie went above and beyond to make sure we had an easy and seamless moving process. She was insightful, caring and patient with all our questions and even let us come back to take measurements a few times before our move-in date. The maintenance team has been great – they are quick and easy to work with. The neighborhood is clean and quiet. We definitely see ourselves here for a while! We would recommend this great neighborhood to anyone.”
– Madison, Redwood Avon Lake
“We wanted to take a moment to share our positive experience with the community and acknowledge the outstanding service provided by Becca, one of the staff members. Since the moment we submitted our application, Becca’s friendly and welcoming nature immediately made us feel at ease. She displayed professionalism and made us feel valued as individuals. She patiently addressed all our queries, provided us with comprehensive information, and ensured that we fully understood the terms and conditions of the lease. Moreover, Becca’s commitment to customer service extended beyond the application process. She took the time to explain the various amenities offered by Redwood Canal Winchester, giving us a comprehensive overview of the community and what it has to offer. Her enthusiasm for the property was infectious, and it made us even more excited about the possibility of becoming residents.”
– Julie, Redwood Canal Winchester
“Justin was extremely friendly and responsive despite the late hour. Service was completed the next day by Wilson who has taken care of all my service requests for six plus years. He is an excellent representative for Redwood. Work is completed quickly and is done well. You can tell that he cares about the service he provides and the residents of this community.”
-Danielle, Redwood Greer Ashburton Drive
“My experience was very positive. Service Technicians (Nate and John) were outstanding, providing great service and response time. I’ve been here going on 15 years and enjoy living at Redwood. Thank You.”
-Bernadine, Redwood Brunswick
“Maintenance is always so prompt and knows exactly what to do! Apartments didn’t skimp on quality.”
-Pamela, Redwood Cascade Township
“Rob is everything one could ask for in a community handyman. He promptly gave us a status on our requests, showed up as promised, and completely resolved our two issues. He explained what he did and why, then took the time to check that we didn’t have any more similar issues. In addition to his professionalism, he demonstrates genuine concern.”
-Catherine, Redwood Rochester Hills
Touring, Move-In & First Impressions
It’s true that there is only one chance to make a first impression, and Redwood takes that opportunity seriously. Providing a positive experience from the very beginning goes a long way in building trust and confidence for a new resident. Here are just some of the things people had to say about the start of their relationship with Redwood.
“Our visit was most enjoyable and informative. Both our hosts were gracious and welcoming. The visit made me anxious to complete my plan for moving in and enjoying the space and location. I also must say that the rents seem very reasonable for the space and all it offers.”
– Suzanne, Redwood Brunswick Hills
“Move-in was a breeze. Staff was fantastic and welcoming. Maintenance reached out within days and introduced themselves. Really was great and I appreciate everyone’s help!”
– Nate, Redwood Union Township
“We toured Redwood Southgate with Kearah. She was patient and helpful with careful attention to detail. The attached garage, spacious living areas and updated features marked all the boxes for us! The community and apartment homes are absolutely beautiful.”
– Rachel, Redwood Southgate
“Happy Camper! The place was spotless. All I can say is the folks here work very hard to make sure each resident is happy with their home. Both Ryan and Marcos were fantastic and aim to please. Most importantly they listen, understand, and take action when necessary. This is a 180 improvement from the place I lived in previously. So far, I couldn’t be happier with picking Redwood”
– Raymond, Redwood Troutman
“After my tour I knew I was home!”
– Rebecca, Redwood Obetz
Apartment Homes & Features
Redwood’s signature single-story design includes two bedrooms, two bathrooms and an attached garage. Eat-in kitchens, vaulted ceilings, spacious floor plans, private entrances and personal patios are just a few more of the unique touches that make living in a Redwood apartment feel more like home. Here are some more ways that Redwood residents are loving their living spaces.
“I have been here since 2018, and I love it. The layout of the apartment is convenient and comfortable. I am a senior citizen and I appreciate the conveniences here, such as the attached garage, the walk-in shower, the single level with no steps and no one living above me, and the large kitchen. I strongly recommend Redwood, especially to people who are retired but still living independently.”
– Mary Jo, Redwood Noblesville Harewood Drive N
“The apartment was very nice. The layout is great and the open kitchen with granite countertops and a pantry were a bonus. We also loved that it was all on one floor. Another benefit is that you do not hear your neighbors through the walls. So, it was a quiet place to live. Anytime we had an issue, it was resolved quickly. We heard of other apartment communities nearby waiting a week or more to get service. We never had to worry about that.”
– Joanne, Redwood DeWitt
“The apartments are amazingly designed and extremely maintained. The rent is totally worth the quality-of-life I was able to enjoy. I have nothing but good things to say.”
– Ken, Redwood White Lake
“We’ve lived in our Redwood apartment for nearly three years and love it still. It is the best apartment experience we’ve ever had with the feeling of our own space since we can never hear our neighbors, they are pet friendly, single story and we even have our own private driveway.”
– Danielle, Redwood Pataskala
“I am right in the middle of a new chapter of my life, and I couldn’t have picked a better living situation for my new chapter. The home I’m in is perfect! I’ve had zero issues since I moved in. Even though I’m attached to my neighbor I didn’t even realize they moved in. You can’t hear a thing while you are inside. These homes are built so well, and the energy savings is off the chain! I may stay here forever.”
-Paul, Redwood Delta Township
Neighborhood Vibe & Overall Living Experience
When all the pieces come together, residents can enjoy a day-to-day living experience that is comfortable, calming, and carefree. These residents dive even deeper into their daily lives with Redwood to help sum it all up.
“Been here for officially six months and definitely happy with my decision to lease with Redwood! The location is close to everything and just far enough away to have peace and tranquility. Everyone in the neighborhood is friendly and Monica at the leasing office is the best in the business. Will definitely be here for a while.”
– Pierre, Redwood Charlotte Harris Houston Road
“Our family all lives in Hudson, so we decided to move here about 11 years ago. It has been a great place to live – spacious, comfortable, safe, quiet, beautifully maintained, and close to so much. We chose well when we came here.”
-Richard, Redwood Hudson
“Me and my husband moved here a year ago for work and our home has been the best part of our day. Tina has done an outstanding job of welcoming us to Kentucky. Best location for everyone. Fifteen mins away from Cincinnati festivities.”
– Asia, Redwood Burlington
“We’ve lived here for going on five years. We love the convenient location, the garage is a huge bonus, it’s quiet and the staff has always been quick to respond to any need or issue.”
– Amanda, Redwood Centerville
“Not your typical apartment complex. Beautiful apartments that are well-maintained. Staff is wonderful and easy to work with. Feels more like a neighborhood versus your stereotypical apartment complex.”
– Melissa, Redwood Lake Wylie
“Beautiful apartment homes in a great location. I just moved here from another Redwood neighborhood. These are well-kept apartments with excellent landscaping and maintenance. So far, the Chardon location meets my high expectations of what Redwood offers.”
-Kelly, Redwood Chardon
“After selling our house, we are enjoying carefree living in Redwood Apartments! Everything is new, well cared for, maintenance help when needed, quiet and calm atmosphere, and friendly neighbors. We like the giving ideas of the corporation, nice gifts we received when moving in, and continue to receive from time-to-time, and the activities to meet neighbors and have fun. We like the space, are happy we moved here, and find it the perfect place at this time in our lives! That is why we call it Our Happy Place!!”
-Vicky, Redwood Texas Township
“Want a new house? Call Redwood. Thank God I did. As a single senior/veteran it feels ideal. The office manager and staff are pleasant and very capable. The location is close to everything. Friendly neighbors and pets. I found my spot.”
– Clarence, Redwood Charlotte Harris Houston Road
When it comes to resident relationships, it’s a two-way street at Redwood. After seeing all the reasons why residents are loving their experience, read about ways that Redwood demonstrates its appreciation in return and further builds loyalty.