You’ve just signed your lease with Redwood and now it’s time to shift gears and prepare for your upcoming move. It’s an exciting time, and as you anticipate your first few days as a brand-new Redwood resident, you’ll probably have a list of questions to ask your neighborhood manager once you arrive. To help you prepare, we came up with a list of ways you can make the most of your first days with Redwood.
1. Come prepared for move-in day
There are a few logistics to consider before you arrive on move-in day. Redwood asks that you provide a photo of your pet(s) if applicable, as well as proof of income in advance.
Utilities will need to be set up in your name, and your neighborhood manager will provide a utility sheet to complete. Also, be sure to establish renter’s insurance before you move in. You can use whichever company you want – just be sure to obtain a declaration page for Redwood’s records. We will provide the specifics on what needs to be included in that document. Your completed utility sheet and declaration page can be emailed prior to move-in day or submitted when you arrive.
It is also important to set up a checking account on RentCafe before moving. You must approve it, and that can take a couple days. You have the option of making one-time payments or setting up auto-pay for rent, trash, and water payments, which is a great option to save time and reduce possible late fees. Rent payments can also be made via the Redwood Resident App or via WIPS (walk in payment system) which allows you to go to a select retailer and make rental payments like you would a utility bill. The form of payment may vary based on the retailer. If you have any questions on the best way to set up your rent payments, feel free to reach out to Redwood prior to move-in day for assistance.
If you are looking to establish TV and/or internet service, your neighborhood manager can tell you more about your options and provide contact information so you can set up your installation appointment.
Move-in day will involve more than just getting your keys. Plan to set aside some time to meet with your neighborhood manager who will walk you through your new apartment and review general processes, procedures, and need-to-know information. When moving in your belongings, keep in mind that parking on the street is prohibited, but guest parking is available nearby for your convenience. And of course, we remind new residents to be mindful of their neighbors during the process. Your neighborhood management team is always available for any questions or assistance.
2. Download Redwood’s Resident App
Pay bills, request maintenance, leave reviews and more, all from the convenience of your phone. Search “Redwood Neighborhoods Resident Portal” in either the Apple Store app or Google Play to download and get started.
3. Learn how to put in a service request
Redwood’s dedicated service technicians are available to help with many of the common fixes you might need in your apartment home. To put in a service request, visit your resident portal and click on the “maintenance request” tab. You can also put in a service request through the Redwood Resident App. Your neighborhood manager will review this process with you in detail at move-in.
4. Familiarize yourself with emergency maintenance protocols
Redwood will provide you with a number to call in the event of a maintenance emergency. An “emergency” is an occurrence or issue that makes your apartment home uninhabitable, such as fires, flooding/water leaks, gas smell or carbon monoxide detector alert, etc. You will receive a list of qualifying emergencies to reference, and other issues may be deemed emergencies based on extenuating circumstances. And of course, if you have a medical or safety emergency at any time, please call 9-1-1.
5. Learn the ins and outs of your apartment
To help you get to know your new apartment, Redwood has documented many of the common dos and don’ts for inside and outside your space. Topics like how to hang items on walls, changing furnace filters, garbage disposal maintenance, outdoor décor protocols, snow removal and more are all covered in a handy move-in guide that you will receive on day one. Your neighborhood manager will also review these guidelines with you in person.
6. Discover the Redwood Perks Program
Did you know you qualify for exclusive discounts and perks just for being a resident with Redwood? The Redwood Perks Program was designed around what is most important to our residents – a remarkable home, great service, worry-free maintenance and enjoying the freedom to live life to the fullest. Discover savings on everything from new décor, health and wellness offerings and your next night out. Your neighborhood manager will provide all the ways you can access the benefits of this popular program.
It’s Redwood’s goal to make every day of living with us exceptional – beginning with the first one! We look forward to welcoming you to your new neighborhood and to a wonderful relationship ahead. Planning for a move in the near future? Check out more helpful tips on Redwood’s blog.